Job overview Job Purpose: · The Healthcare Assistant will contribute to the assessment, implementation, and delivery of high-quality patient care within the Specialist Continence team. · Will demonstrate responsibility to patients, relatives, and colleagues through contribution to the development and monitoring of agreed evidence-based practice and to the health and social care programmes. · To provide a comprehensive call answering and administration support service for the continence prescription service. · To liaise with patients regarding their continence product needs, generate prescriptions, and provide correspondence to other health service professionals. Advert Undertake agreed activities as delegated by a registered nurse, with patients / service users under the direct /In-direct supervision of the qualified staff. Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience of the Continence Prescription Service. To respond to any requests for product information and samples, sending them out in a timely manner. Produce reports, letters and spreadsheets as appropriate in the agreed format and time. Ensure that access to files in the computer is password controlled to maintain security. Adhere to trust policy at all times. Working for our organisation Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services. We are dedicated to the development of our our people and hold a learning half day every month for our colleagues. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below: https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/ To find out more about working for RDaSH and the fantastic benefits we offer visit our website: https://workwithrdash.co.uk/ We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more: https://youtu.be/WMJSkLoTk4Q The main terms and conditions of service can be found here: https://www.nhsemployers.org/publications/tchandbook Detailed job description and main responsibilities Before applying, please view the attached job description and person specification to view the full details about the role. If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship We reserve the right to close the vacancy early if there are a high amount of applications Eligibility for sponsorship We welcome applications from individuals who may require sponsorship [if eligible] under the skilled worker or health & care visa route. Please note, not all vacancies or applications are eligible for sponsorship. Before applying, you can make a self-assessment of potential eligibility for sponsorship here: https://www.gov.uk/skilled-worker-visa Please note, there have been some changes made to Home Office guidance in relation to salary thresholds for sponsorship applications from 9 April 2025 and from 22 July 2025