Our client, a forward-thinking utilities company, is currently recruiting for a Scheduler to join their coordination team. The Scheduler will be responsible for contacting their client's Connects portfolio of commercial customers to arrange installation appointments, including exchanges, maintenance, and new connections.
Responsibilities for the Scheduler:
Efficiently arranging appointments for engineers within your region, considering travel time, engineer skill/authorisation levels, and customer demand.
Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email.
Responding to general customer enquiries according to the requirements of customer contracts.Key Skills & Experience for the Scheduler:
Up to 2 years' experience in Coordination/Scheduling - desirable but not essential
Keyboard/Personal computer skills
Strong multitasking and problem-solving skills
Strong written and spoken communicationPlease apply as directed