SeniorFieldServices&LogisticsAdministrator
Location:Slough,UK(Hybrid/Office-based)
AnestablishedandgrowinginternationalorganisationisseekinganexperiencedSeniorFieldServices&LogisticsAdministratortojoinitsOperationsteambasedinSlough.
ThisisakeyrolesupportingfieldserviceandlogisticsactivityacrossmultipleEMEAaccounts,actingasacentralcoordinationpointbetweenclients,internalteams,andexternallogisticspartners.
TheRole
ReportingtotheFieldService&LogisticsTeamManager,youwillberesponsibleforplanningandcoordinatingcollections,managingservicedata,supportingclientcontracts,andensuringservicedeliveryalignswithagreedSLAsandKPIs.
Youwillalsoactasaseniorpointofcontactwithintheteam,providingguidance,training,andescalationsupportwhenrequired.
KeyResponsibilities
1. PlanandcoordinatefieldserviceandlogisticscollectionsacrossEMEA
2. Liaisewithlogisticssubcontractorstoobtainquotationsandscheduleresources
3. SupportinternalteamsincludingSales,Operations,ClientSuccess,andFinance
4. ManageclientSLAs,StatementsofWork,andserviceactivitywithininternalsystems
5. Actasfirstpointofescalationfornon-standardclientrequestsandissueresolution
6. ProduceweeklyKPIandstatusreports
7. Assistwithinvoicequeriesand...