Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.
About your role:
We’re looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end services that deliver real value to our customers. In this role, you’ll shape experiences and services that work seamlessly across teams, systems, and channels—ensuring we design with both customers and colleagues in mind.
You’ll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you’ll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences.
Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you’re passionate about designing services, we’d love to hear from you.
Here's what we’re looking for:
* Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research.
* Proficient in user/customer research (qualitative and quantitative) and Service Design methods.
* Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes
* Strong stakeholder management, facilitation and communication skills
* Able to balance customer, colleague, business and technical delivery needs when designing solutions
* Comfortable navigating ambiguity and aligning stakeholders with differing priorities.
* Passionate about inclusive, sustainable, and human-centred services.
* Degree in HCI, UX, Psychology, Ergonomics/Human Factors or equivalent professional experience
Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role can be mostly based at home but you must be flexible to travel as needed to our sites, namely Windsor, Leicester or London.
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/centrica
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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