Summary · Reports to the Office Manager · Works with other support staff · Provides support and guidance to the customers Wage £14,560 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday 0900 – 1700 1 hour break per day 35 hours a week Start date Wednesday 1 April 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work · Manage SIM base · Diagnose faults online · Liaise directly with the end user · Record and manage calls within the CRM · Liaise with device manufacturer · Update devices over the air · Test and sign off configurations and firmware’s · Support the customer service desk · Advise customers over the phone and via email Where you'll work UNIT 7 DENCORA HOUSE 34 WHITE HOUSE ROAD IPSWICH IP1 5LT Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider W S TRAINING LTD. Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship. Requirements Desirable qualifications GCSE in: English (grade Level 4) Maths (grade Level 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Analytical skills Logical Team working Creative Initiative About this employer Certainly the most innovative company in the UK for Vehicle Tracking & GPS Tracking systems, from individual vehicles to small and large fleets. TruTrak Pro was founded by professionals with more than 17 years of experience in the tracking industry, we put everything you need in one solution for monitoring your assets efficiently. Unlike other companies, we don’t resell a third party generic tracking software. We develop our own cloud based solution with apps for Android and iPhone allowing us to customise the platform based on customer feedback or adapt to individual customer requests. Each client has their own Account Manager and access to dedicated support to answer any questions and provide assistance with training or installation. We only use the best GPS tracking products within the UK and European Market to ensure maximum satisfaction. We provide great value for money, reliability and customer service unparalleled within the tracking industry. http://www.trutrak.com (opens in new tab) After this apprenticeship Develop into a Technical Team or Accounts full time roll Ask a question The contact for this apprenticeship is: W S TRAINING LTD. Apprenticeships Team apprenticeships@wstraining.co.uk The reference code for this apprenticeship is VAC2000020831.