Physiotherapy Administrator | Norwich | Part Time 15 Hours | Permanent | Demand for Tuesdays and Wednesdays | £11.45 per hour | Excellent Benefits
Spire Norwich Hospital are looking for a Physio Administrator to join them on a permanent part time basis.
As Physio Administrator you will use your outstanding customer service and organisational skills. You will be working in a busy team where you will be expected to assist the patients as well as liaise with other teams in the hospital.
Duties and responsibilities
* Administer all out-patient/in-patient appointments in line with departmental processes.
* Book all out-patient/in-patient appointments accurately and efficiently in line with departmental processes.
* Prepare correspondence, accompanying documents relating to patient appointments and admissions.
* Deal with all enquiries in a professional and courteous manner on the telephone or via e-mail.
* Process payments within S.A.P. and cash up at the end of the day in line with hospital policy
* Liaise with other departments within the hospital to ensure a patients pathway is accurate.
* Maintain clinic schedules within S.A.P.
* Liaise with medical records to retrieve and re-file patient records as required by the department.
* Maintain and update both paper and electronic patient records.
* Maintain departmental records and assist with the collection and recording of statistical data.
* Adhere to all hospital policies regarding confidentiality when dealing with patients over the telephone, or whilst handling patient records.
* Maintain personal professional knowledge through mandatory training, meetings, newsletters and emails.
* Report any health and safety or maintenance issues promptly, and in line with hospital policy.
* Attend and contribute to departmental team meetings.
* Undertake any other reasonable duties as requested by your line manager.
Who we're looking for
* Educated to GCSE standard in English and Maths or able to demonstrate equivalent work experience.
* Experience of working in a customer focused environment.
* Ability to use IT systems with working knowledge of Microsoft Office packages, Outlook, Excel and Word.
* Good communication skills both written and verbal.
* Ability to work unsupervised using own initiative.
The jobholder will need to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information. They will have the ability to prioritise tasks and raise issues when necessary.
Working Hours: 15 hours per week Tuesdays and Wednesday 7.5 hour shifts
Contract Type: Permanent
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence
* Doing the right thing
* Caring is our passion
* Keeping it simple
* Delivering on our promises
* Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
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