We are looking for an experienced housing professional to join our South West Housing Partnership team on a permanent basis, to cover a patch in the Somerset area, but with flexibility to cover other patches as required. The ideal candidate will be within a commutable distance to the patch.
Our housing partners manage a patch of up to 600 properties, delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate. The closest office is in Yeovil which you will be required to attend for training, team meetings and team collaboration days but we also have an agile working policy so working from home or other locations in between customer appointments is an option.
You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live to and thrive. You will be visible and approachable, an understanding of local issues, taking accountability for the quality of homes, neighbourhoods and services, that Abri provides.
To be successful in this role you will have:
* Access to your own a vehicle and able to drive daily across the region.
* Hold CIH level 3 housing qualification or be committed to enrol within the first year. This will be paid for by Abri.
* Working experience of Customer Management systems to record customer contact, with proficient IT skills and be digitally confident.
* The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome.
* Working experience of legal housing management processes, managing breaches of tenancy and taking cases through the court process.
* Be able to work independently and manage a varied case load within key performance service targets.
* Experience of developing and maintaining cross departmental and multi-agency working.
This is an amazing opportunity to integral part of the driven and motivated housing partnership team and contribute to improve customer experience and services. If you have proficient IT skills, are digitally confident and a proactive problem solver with excellent communication skills, this may be the job for you!
For more information, please look at the job description below.
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