Network Provisioning Manager
Certain Advantage is hiring for a Network Provisioning Manager based in Milton Keynes.
This role is on a permanent basis and is hybrid, with 1 day per week in the Milton Keynes office.
We're working with a globally recognised telecommunications and technology business delivering network and connectivity solutions across international markets.
The Role
* Managing the end-to-end implementation of telecoms access service orders across the UK & Ireland
* Coordinating delivery activities for services including local loop, internet access and hardware provisioning
* Maintaining proactive communication and delivery updates with internal and external stakeholders throughout the order lifecycle
* Tracking supplier deliverables against KPIs and updating internal ordering and tracking systems accurately
* Ensuring customer delivery milestones are achieved while minimising provisioning delays
* Collaborating closely with Procurement, Provisioning, Project Management and engineering teams to ensure seamless delivery
The Individual
* Proven experience within UK telecoms provisioning or order management environments
* Strong stakeholder and escalation management capabilities
* Excellent coordination, scheduling and time management skills
* Knowledge of telecoms technologies such as IP VPN, MPLS, SD-WAN, WLAN, MLAN, VoIP and security products
* Strong customer focus with a commitment to service excellence
* Experience using provisioning, tracking and reporting tools
* A proactive and highly self‑motivated approach to delivery management
* Good understanding of ITIL processes
The Benefits
* Flexible Working
* Private Health Cover
* Private Dental Cover
* Vision Cover
* Life Insurance + Critical Illness Insurance
* Double Matching Pension Scheme
* Paid Time Off
* Enhanced Maternity/Paternity/Adoption Leave
* Employee Assistance Programmes
* Cycle to Work Scheme
* Recognition & Reward Programmes
* Wellness Packages
* Flexible Benefits Platform
* Training + Development
* Service-Related Annual Leave Increments
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