Job overview
Are you passionate about motivating a team to deliver the very best in patient care?
Are you a highly motivated and experienced Clinician?
NHS 111 Pathways trained qualified Nurse or Paramedic?
Full Pathways licence?
Would you like to utilise your skills in telephone triage?
Are you looking to develop your career into the management arena?
If so, we may have the opportunity you have been looking for:
We have a rare opportunity for an experienced and highly motivated Clinician to join the Clinical Manager team in Milton Keynes. The team provides round-the-clock care within the 111 and Integrated Urgent Care Services across Berkshire, Buckinghamshire, Oxfordshire, and Hampshire.
The candidate should have a broad background of experience in multiple areas such as emergency, primary, secondary care through roles such as Nursing or Paramedic sciences together with a Pathways licence. This role will provide an opportunity to add management experience and development to your portfolio.
Already working in 111 as a 111 Clinician and exposed to Clinical and Operational management of the service through roles such as Clinical Navigator this role is a logical next step.
Main duties of the job
To be successful in this role you must demonstrate:
* Registered Nurse or Registered Paramedic
* Broad Nursing or Paramedic experience
* Strong current clinical knowledge and experience
* NHS Pathways License or prepared to undertake training provided
* Excellent leadership and decision making skills
* Good understanding of Control Room/Contact Centre activity and ability to work in a fluid environment
* Excellent customer service skills
* Ability to deliver feedback and coaching in a culture of learning and development
* Committed to proactively developing the service for both internal and external customers.
* Effective communication style and ability to liaise effectively with the professional groups that deliver care within the IUC
* Ability to motivate and engage staff in a positive and proactive way.
* High standard of written and digital skill, able to interpret performance data with good attention to detail.
You must also have the ability to work a range of allocated shifts covering 24 hours per day 365 days a year on site at Otterbourne Call centre near Winchester.
Working for our organisation
Benefits we offer:
* Expert training and support from our dedicated in-house education team
* Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time)
* Enrolment into the NHS Pension Scheme
* Access to continual professional development and opportunities within SCAS and the NHS
* Occupational Health support along with an Employee Assistance Programme
* NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Detailed job description and main responsibilities
We endeavour to deliver the highest standards of patient care. However, we have also made sure our teams have been supported and encouraged during some challenging times. Our Clinical Shift Managers fulfil a vital role as they lead our Integrated Urgent care teams of Health advisors and Clinicians on a shift basis.
We are looking for someone who can lead by example and has the drive and enthusiasm to motivate a team. This is an ever-changing environment with constant challenges, so we are looking for someone who commands respect and is passionate about making positive changes to enhance the service for our patients.
The successful candidate will be responsible for professional, safe and effective clinical supervision of service delivery on an operational shift basis. You will provide clinical expertise, by providing assessment, advice and information according to the clinical assessment software and clinical protocols. Utilising professional judgment and decision-making skills you will manage clinical queues safely, allocating work across the clinicians within the IUC service and referring to other provider agencies as appropriate.
Line managing a team of clinicians and non-clinical health advisors, you will ensure that staff are motivated to meet both their personal and organisational goals. As a line manager you will provide guidance, direction and leadership to your team managing sickness, welfare and any capability issues.
You will also be proficient in report-writing and able to interpret data as you will need to report performance statistics across the Trust.
You will also deputise on behalf of the locality manager, when required.
Person specification
Qualifications
Essential criteria
* Recognised professional qualification, e.g. registered general nurse (RN1, RNA), ECP or Paramedic
* Valid registration with NMC / HPC
Desirable criteria
* Teaching or assessing qualification
* Educated to degree level
Skills
Essential criteria
* Ability to communicate effectively: aurally, orally and in writing
* Ability to work as part of a multidisciplinary team
* Ability to organize and priortise work
* Ability to remain calm while working under pressure
* Sympathetic, respectful and caring approach to others
* Computer skills
* Flexible and available to work at short notice
Desirable criteria
* Motivated towards further professional development
Physical requirements
Essential criteria
* Smart Appearance
* Able to meet the physical and medical requirements of the post
Knowledge & Experience
Essential criteria
* Managed a team
* Recent clinical experience
* Supervisory experience
* Audit, evaluation and clinical governance experience
* Triage experience
* Extensive clinical knowledge
* Customer services
Desirable criteria
* Confident in dealing with complex calls in emergencies and out of hours
* Experience of supporting others in clinical practice
* Previous experience of telephone consultation
* Previous experience in a call centre environment such as NHS Direct
* Previous shift working experience
* Geographical knowledge of operational area
We understand that some applicants may choose to use AI tools to assist with completing their application. While this is not against our guidelines, it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process.
We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
Please be assured that any requests for reasonable adjustments will not negatively affect your application.
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff.