Customer service advisor

Customer Services Administrator | Corby
MondayFriday, 08:3017:00 (37.5 hours)|Site-based: Corby
£28500.00

Do you enjoy being the person customers trust? Someone who keeps orders moving, solves problems quickly, and builds strong relationships?

Do you want to join a global leader in food manufacturing, who are part ofAssociated British Foods (ABF), and become a key part of a friendly, fast-pacedCustomer Servicesteam.

What youll be doing
* Youll be the day-to-day customer service contact for a portfolio of key customers, ensuring a smooth end-to-end experience from order to delivery:
* Building and maintaining strong working relationships with allocated key customers
* Processing orders, sample requests and complaints in line with standard procedures
* Using theCRM systemto manage customer activity and communication
* Completing dailyorder allocationactions to keep service levels high
* Coordinating effectively with internal teams and external suppliers to achieveOTIF(on time, in full) delivery
* SupportingKPI performanceand contributing to customer reviews
* Overseeing collection and packaging asset return completions
* Processingexport orders and paperwork(where required)
* Multi-skilling to provide cover for colleagues and support the wider team


What were looking for
Essential