Job Description
1st line Support Engineer / Customer SupportLocation: Poole or Buckinghamshire Super Hybrid ( 1 day a week in the office)Salary is 25k - 28kSkills: 1st line support, Troubleshooting, Networking, Telephony, Windows Server, Diagnostics, Scripting, Monitoring, Configuration, Communication, Customer Service, Composure, TeamworkWere Hiring: Customer Support Engineer (1st line support) Hybrid (1 Day/Week in Office) Poole or BedfordshireAre you a people person with a tech-savvy edge?Do you thrive in fast-paced environments and know how to keep your cool when things get busy? If you have a strong customer service mindset, a friendly, positive personality, and a solid grasp of Windows Server and networking basicswe want to hear from you!The Role:Were looking for a Customer Support Engineer / 1st line support Engineer to join a high-performing Customer Service team and be the first line of contact for customers. Youll triage and resolve incidents, problems, and service requests across a suite of Customer Engagement solutionsmaking a real difference every day.This is a hybrid role with an expectation of 1 day per week in the office .
You can choose to be based in either Poole (Dorset) or Bedford (Bedfordshire) .What You'll Be Doing:Act as the friendly, knowledgeable face of the IT service desk.Diagnose technical issues and guide customers through solutions.Deliver consistently excellent service while juggling multiple priorities.Maintain calm, clear communicationeven under pressure.Collaborate with technical teams and resolver groups.Support Windows Server environments and troubleshoot basic network/telephony issues.SkillsA standout personality positive, patient, and professional.Exceptional communication and customer service skills.A calm, composed approach in high-pressure situations.Basic technical knowledge of Microsoft Windows Server and elementary networking .A methodical, solutions-focused mindset and a drive to learn.Experience in technical support (ideally in software or telecom environments) is a plus.Additional Info:To meet the needs of this role:Youll need to have been continuously resident in the UK for the past 3 or more years .The position is subject to NPPV3 security clearance after joining, which we will support you through. Maintaining that clearance will be part of your role moving forward.(These checks are standard for certain customer environments and are nothing to worry aboutwell guide you every step of the way.)Why Apply?Be part of a passionate, friendly, and knowledgeable support team.Hybrid flexibility with structured office time for collaboration.A role where your customer-first mindset and technical skills truly matter.Continuous learning in a dynamic and evolving tech environment.If youre ready to bring your energy, empathy, and problem-solving skills to a role where no two days are the same wed love to hear from you.TPBN1_UKTJ