Job Title: Senior Employment Law Advisor – Member Contact Centre
Location: London/Coventry
Salary: £51,500 (plus inner London weighting of £3,255)
Job type: Permanent
Working Pattern: 35 hours per week (Working hours are between 8:00am-6:00pm on a shift basis)
About Us
Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.
Job Description
We are looking for a Senior Employment Law Advisor to join our Member Contact Centre team. In this role, you will be responsible for supporting and advising individuals and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. The ideal candidate will have a strong experience with providing employment law advise and a passion for working for a Trade Union.
Key Responsibilities
* Provide individual representation, including negotiating with employers to achieve positive outcomes for members.
* Maintain detailed records of cases using a case management system to ensure consistency and high-quality service.
* Support and mentor junior advisors, offering guidance on complex cases and best practices.
* Identify trends in casework and emerging workplace issues, providing insight to influence union policies and campaigns.
* Monitor and follow up on open cases, taking ownership to ensure highest standard of member service.
* Proactively identify opportunities for training to maintain and develop professional expertise.
* In-depth employment law knowledge and/or formal qualifications in employment law.
* Excellent verbal communication and influencing skills, including on the phone and face to face.
* Excellent organisational skills, with the ability to multitask and prioritise.
* Strong attention to detail.
* Strong planning, analytical and problem-solving skills.
* Ability to understand and apply processes.
* Ability to build rapport quickly.
* Ability to work in a team.
* Ability to work using initiative.
* Ability to quickly learn and master new systems.
* Experience in providing support and guidance to customers.
* Proven history of delivering outstanding customer service, ideally in a contact centre environment.
Desirable Knowledge, Skills and Experience
* Previous experience and knowledge of working in or with a trade union.
Equal Employment Opportunity Statement
Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
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