Security Service Engineer
London
We’re looking for an experienced Service Engineer to support and maintain critical smart building and electronic security systems across our client portfolio.
This is a field-based, hands-on role focused on keeping systems running reliably through a mix of reactive support and scheduled maintenance.
What you’ll be doing:
* Responding to service calls and planned maintenance tasks across multiple client sites
* Fault-finding, repairing, and maintaining CCTV, access control, and IP-based networked systems
* Supporting smart building and integrated technology environments, including BMS-connected systems
* Working directly with client site teams, IT departments, and security personnel
* Coordinating with manufacturers, suppliers, and third-party support for technical resolution and parts
* Using remote diagnostics tools and portals to identify and resolve issues efficiently
* Producing clear service reports and maintaining accurate maintenance records
* Supporting SLA delivery and contributing to a high standard of customer service
* Taking part in an on-call rota when required
What we’re looking for:
Essential
* Experience servicing electronic security systems and IP/network infrastructure
* Strong fault diagnosis and troubleshooting skills
* Familiarity with CCTV, access control, and network-based technologies
* Experience working in smart buildings or integrated systems environments
* Confident interpreting technical drawings and documentation
* Excellent communication skills and a customer-focused mindset
* Ability to work independently across multiple sites
* Full UK driving license
Qualifications
* Industry certifications such as NSI or SSAIB, and/or networking qualifications (e.g. Network+, CCNA)
Desirable
* Knowledge of ITIL or service management best practices
Why
We invest heavily in our people, offering continuous learning, autonomy, and a collaborative culture where technical excellence and trust are central to how we work.
£38,000 - £45,000 yearly