Job DescriptionField Service Engineer – Photocopier
Field-Based in and around Northamptonshire
Monday – Friday, 08:30 – 17:30
£30,000 - £34,000
We are seeking a proactive and customer-focused Field Service Engineer to join our well-established client’s team. In this field-based role, you will be responsible for maintaining, servicing, and performing emergency repairs on photocopiers and related equipment at customer sites in and around Northamptonshire.
Key Responsibilities:
* Perform routine maintenance, diagnostics, and emergency repairs on photocopiers and multifunction devices at client locations.
* Identify faults, repair or replace damaged components, reassemble machines, reinstall software, and test systems for functionality.
* Efficiently travel to customer sites, ensuring a professional appearance and maintaining a clean, road-legal company vehicle.
* Accurately complete job reports, paying close attention to response times, job closure, and parts booking.
* Maintain and manage car stock to ensure availability of key components.
* Use IT systems to diagnose and resolve issues effectively.
* Support the basic installation of new machines at client sites.
* Carry out ad-hoc tasks assigned by the Office Manager, Service Manager, or Managing Director.
* Participate in training during quieter periods to maintain and develop technical skills.
* Maintain clear and professional communication with the Service Administrator.
* Provide remote support via phone when necessary.
* Demonstrate a working knowledge of print management software such as Papercut and SafeQ.
The Ideal Candidate:
* Strong problem-solving and troubleshooting abilities.
* Previous proven experience working within the print / photocopier industry.
* Good communication and interpersonal skills.
* Ability to work independently and manage time effectively.
* Basic understanding of print management software and IT systems.
* Valid driving license required.
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