Salary: £30,000 - 40,000 per year Requirements: Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Excellent written and verbal communication skills Knowledge of backup systems Knowledge of firewall and switch configurations Ability to manage multiple tickets simultaneously while remaining organised Positive, proactive, customer-first attitude CompTIA A, Network, or similar certification (desirable) Experience with Intune/Endpoint Manager (desirable) Cisco CCNA (desirable) Responsibilities: Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Use RMM tools for monitoring, patching, maintenance, and remote management Maintain accurate documentation, ticket updates, and asset records Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Technologies: Active Directory Azure Cisco Firewall Hardware Support Microsoft 365 Mobile Network Security SMB VPN Windows Office 365 Cloud More: We are seeking a motivated and customer-focused IT Support Technician to join our MSP team. Youll support a variety of clients across different industries, providing responsive, friendly, and professional technical assistance. This role is ideal for someone who thrives in a dynamic, multi-client environment and is eager to grow their skills. We offer a competitive salary of up to £40k, support with training and professional certifications, clear career progression routes into 2nd/3rd line or project engineering, and exposure to a wide range of technologies. Our supportive and collaborative MSP team environment also provides various benefits, including a company pension, casual dress, cycle to work scheme, and sick pay. last updated 6 week of 2026