Watford. This is a hybrid role where you'll be onsite 3 days per week.
Summary
At Smith+Nephew, we believe in our products. We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited.
Our customer service team are on the front line dealing with our customers every day. As a Customer Service Advisor, you will be providing excellent customer service and support to internal and external customers, mostly Health Care Professionals.
We're looking for people who are comfortable prioritising, organising and processing enquiries, accurately and on time. There are targets to meet ensuring we measure and monitor our ability to deliver for our customers. As someone who regularly interacts with customers, a level of commercial awareness would be an advantage as you could find yourself promoting products, promotions and sometimes events during your interactions.
What's the ultimate goal? We want to make it easier for our customers to do business with us!
We're looking for previous customer service experience - this could be from a similar role in a call centre, from retail or from hospitality
Requirements
* Educated to GCSE or NVQ level 2 standard, or equivalent
* Skills: Communication, Teamwork, Attention to detail, Ownership, proactivity, organisational skills
* SAP experience preferable
* Proven experience in a fast paced, complex Customer Service environment. This could be from a call centre environment, retail or hospitality.
Applications:
If you share our passion for groundbreaking innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you!
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
* Your Future: Company Car or Car Allowance,Generous bonus and pension Schemes, Save As You Earn share options.
* Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
* Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
* Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.
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About Us
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.
165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next...Ready to take your career to the next level? Join our talent community for access to new job opportunities. Sign up now!
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