Posted: 20h ago
The role
Post Ref: CC677 Please note: Internal at risk or redeployee applicants will be seen in the first instance. About the Role Are you a people person who enjoys making a real difference? Calderdale Council’s Customer First team is looking for a friendly, customer-focused team member to support residents across our services. In this role, you’ll: • Be the first point of contact for customers, guiding and solving problems. • Handle a variety of enquiries, from everyday questions to complex challenges, with full training provided. • Grow your skills with opportunities to handle phone, live chat, email, and social media interactions. What We’re Looking For We want someone who can: • Communicate clearly and adapt their style to every customer. • Solve problems quickly and confidently. • Use technology with confidence and learn new systems with ease. • Organise, multitask, and work accurately in a busy environment. • Deliver excellent customer service with genuine passion. Qualifications: NVQ Level 2 in Customer Service or equivalent experience in a customer-focused role. Why Work With Us? • Flexible working arrangements including hybrid options. • Comprehensive induction and training programme in our Halifax town centre office. • Generous benefits including retail and lifestyle discounts. • Opportunities for career progression within the council. Important Notes Supporting Statement: Please include a supporting statement showing how you meet each of the essential criteria in the Role Profile. You can draw on examples from previous jobs, volunteering, or education to demonstrate your experience. Applications submitted without this statement cannot be considered. Interviews: Interviews will be held at our Halifax Town Centre office. Applicants who have applied for this role in the past 12 months are kindly asked not to reapply at this time. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed. Closing Date – Monday 29th June 2026 Interview Date – 13th, 14th 15th, 16th and 17th July 2026 This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
