The Role
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for an Ecommerce Content Assistant, to join our team and play a key role in shaping our customers’ online shopping experience.
The primary purpose of the Ecommerce Content Assistant is to optimise our websites and drive key performance metrics. In this role, the successful candidate will take ownership of managing products and promotions across all our websites (UK, US, Germany, Europe, Australia and Rest of World). The Ecommerce Content Assistant will work collaboratively with colleagues across Trade, Buying, Marketing, Merchandising and Design to make sure promotions, product information and categories are accurate, engaging and up to date.
What You Will Be Doing
Content
* Build engaging homepage content aligned with key marketing messages and campaigns
* Maintain and update promotional messaging and visual assets across all websites
* Manage navigation updates, including entries and visuals, across different devices
* Conduct daily quality assurance (QA) checks to ensure a high standard of site accuracy and user experience
Product
* Own and deliver seasonal product launches twice a year, with the support of the team, ensuring seamless and timely execution across all websites
* Collaborate cross‑functionally with Merchandising, Design, and Buying teams to align on product strategy and launch requirements
* Manage weekly product launches on-site, ensuring accuracy, consistency, and adherence to timelines
* Create, update, and maintain product categories on the website, working closely with the Trade team to optimise performance
Other
* Setting up all promotions for web, print and email testing from functionality before launch
* Take ownership of specific territories, ensuring the site reflects local trading requirements and priorities
* Dealing with customer queries shared by the customer service team
* Training new team members
What We Are Looking For
* Excellent verbal communication & interpersonal skills
* Working knowledge of Microsoft Office especially Excel
* Proactive and highly motivated team player
* Strong attention to detail
* Ability to work to deadlines and manage time effectively
* Previous retail experience
* Basic skills in HTML
* Salesforce experience
* French, German, Italian or Spanish is a plus
What You Can Expect
* Competitive salary and excellent bonus scheme
* An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
* You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
* Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office)
* We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
* At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE‑liefs which are: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
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