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Hands-On Customer Payroll Manager (ORACLE CLOUD PAYROLL) in MANCHESTER, Manchester
Client: Symatrix, an IBM Company
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Fully Hands-On Customer Payroll Manager (ORACLE CLOUD PAYROLL) in MANCHESTER
Introduction:
Widely considered a leading player in Payroll Outsourcing in the UK and now part of IBM, we offer a friendly, collaborative atmosphere, interesting work, professional team, good career opportunities, and are expanding extensively.
Job Purpose:
The Symatrix Managed Services team offers services including application support for Oracle HRMS products, hosting, DBA services, HR and Payroll BPO, and testing services.
Responsibilities include:
* Being the SME and primary contact for a large Payroll customer
* Ensuring high-quality, customer-focused payroll services
* Ensuring compliance with legislation, GDPR, and policies
* Providing responsive and efficient customer service
* Managing customer relationships and expectations
* Maintaining confidentiality and supporting system and process improvements
Main Duties & Responsibilities:
* Managing a payroll team to ensure SLA adherence
* Planning payroll workload and cycles
* Resolving payroll queries and advising on legislation
* Building customer relationships and managing escalations
* Supporting change management and documentation updates
* Participating in testing and system changes
Person Specification - Knowledge/Experience/Skills/Qualities:
* At least some level of CIPP qualification
* Solid experience with Oracle Cloud Payroll
* Experience managing large payrolls and teams
* UK-based and committed to high customer care standards
* Experience in process improvement and cross-departmental work
* Knowledge of UK HR legislation and data security
Benefits Package:
Competitive salary, pension, holidays, private healthcare, training, and more.
Application Process:
If you are an experienced Oracle Cloud Payroll Manager, apply via LinkedIn. All applications are confidential.
Why Symatrix?
Part of IBM, offering end-to-end managed services for Oracle applications, with a focus on customer-driven service development and cloud support.
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