ServiceNow Business Analyst
* Posting date: 15 October 2025
* Salary: £42,665 to £50,495 per year
* Additional salary information: National: £42,665 - £46,765, London: £46,060 - £50,495 plus industry leading pension and benefits. For details of our pay on appointment policy, please see below under the heading 'Salary'.
* Hours: Full time
* Closing date: 28 October 2025
* Location: Reading
* Company: Government Recruitment Service
* Job type: Permanent
* Job reference: 432821/4
Summary
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.
We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
Find out more about DDTS:
* Defra digital, data and technology blog
* LinkedIn
* Defra Jobs
The Service Tooling team at Defra within Digital, Data Technology and Security (DDTS) function is looking for a ServiceNow Business Analyst to join our team.
Joining our Service Tooling team, you will help turn business needs into smart, practical solutions. You'll need a solid grasp of what the ServiceNow® platform can do, along with great people skills and a sharp eye for detail. The role is all about working closely with stakeholders to understand what they need, digging into how things currently work, and finding better ways to get things done using ServiceNow, making everyday processes smoother and more efficient.
While applicants without SC clearance are welcome to apply, they must be eligible to obtain it. To be eligible for SC clearance, all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
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