Job Description
As our Pre Brief Operative your key responsibilities will include;
1. Taking ownership of Google Documents and keeping them updated with accurate and timely information
2. Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained
3. Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues
4. Keeping the depot internal system called "Universe" up to date, ensuring all data entries are accurate and consistent
5. Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service
6. Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary
7. Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork
8. Participating in daily team briefings and contributing to process improvement discussions
9. Ensuring compliance with health and safety regulations within the depot environment
10. Maintaining a clean and organised work area, promoting a professional image of the depot
Qualifications
What we're looking for
11. Data entry experience with high accuracy and attention to detail
12. Passion and self-determination to excel in a fast-paced environment
13. Excellent organisational skills with the ability to prioritise tasks effectively
14. Ability to work under pressure and meet tight deadlines
15. Flexibility and adaptability to changing work demands
16. Strong team player with excellent interpersonal skills
17. Exceptional customer service skills with a professional and courteous demeanour
18. Basic understanding of health and safety regulations in a warehouse environment
19. Ability to handle and resolve customer queries efficiently
20. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
21. Holiday trading
22. Enhanced maternity and paternity package
23. Free life assurance of 4 x salary on joining the pension scheme
24. Unum Help@Hand - essential health and wellbeing services for you and eligible family members
25. Health Kiosks visiting every location
26. Vitality at Work
27. Free On Site Parking
28. Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
29. Milestone Days off to celebrate with your family and friends
30. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses