3-month contract with a local authority
Summary
* The Tenancy and Estates Case Manager will serve as a key point of contact for customers, addressing a wide range of housing-related inquiries. This role involves providing initial tenancy advice, managing complex and sensitive cases, and offering comprehensive support to vulnerable customers to help them maintain their tenancies. This position is a 3-month contract with a local authority.
Responsibilities
* Provide clear and accurate advice to customers regarding tenancy rights, responsibilities, and conditions.
* Manage a caseload of complex tenancy issues, including safeguarding concerns, tenancy sustainment challenges, anti-social behavior, rent-related risks, and welfare matters.
* Deliver tailored support to vulnerable customers to prevent tenancy breakdown and promote well-being.
* Conduct home visits, welfare checks, risk assessments, and tenancy reviews as required.
* Accurately record all interactions, actions, and outcomes on the Open Housing System.
Experience
* Experience working directly with vulnerable individuals in a housing, support, or frontline community setting.
* Proven background in tenancy management, casework, or estate management within social housing.
* Experience managing challenging or complex situations, including safeguarding, anti-social behavior, or tenancy sustainment cases.
Qualifications
* GCSEs or equivalent, including English and Maths.
* A relevant housing qualification (e.g., CIH Level 3 or above) is desirable but not essential.
Additional Information
* Working hours: 37 hours per week
* Basic DBS required.
* Driving License required.
* Location: Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG, United Kingdom
* Payment: Bi-weekly
* Application deadline: 29th March 2026, apply ASAP.