Position: Crematorium Assistant (Level 2) Location: North Waltham, Basingstoke Crematorium Job Type: Full-Time, Permanent Salary: £27,081.60 per annum Are you a compassionate and detail-oriented professional, experienced in crematorium operations? We are seeking a Crematorium Assistant to join our team at Basingstoke Crematorium. This multi-skilled role covers all aspects of crematorium operations, including chapel services, grounds maintenance, administrative duties, and operating cremation equipment as a qualified Cremator Technician. Why This Role Matters At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As a Crematorium Assistant - Level 2, you will ensure that our services run smoothly, cremations are handled accurately, and families are treated with care and compassion. The Role As a Crematorium Assistant, you will provide expert support across the crematorium, ensuring that services are conducted professionally, cremations are carried out with respect, and administrative tasks are efficiently managed. Key Responsibilities: Operate cremation equipment to the highest standards, maintaining accurate records. Support chapel services, including setting up seating, audio/visual equipment, and welcoming families. Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented. Assist families with memorial enquiries, providing compassionate guidance. Manage service bookings, maintain accurate records, and handle invoicing. Respond to telephone and email enquiries with professionalism. Adhere to health and safety regulations, using PPE correctly and reporting hazards. About You We're looking for someone who: Is a certified Cremator Technician with experience in crematorium operations. Has strong interpersonal skills and communicates empathetically with families. Is physically fit and capable of performing manual tasks, including grounds maintenance. Is comfortable using IT systems for bookings and administrative tasks. Has experience in a customer-facing role (hospitality, care, retail, bereavement). Is eager to learn and adaptable to a multi-skilled role. What We Offer A role that makes a meaningful difference in the lives of families. Full training and ongoing support 22-25 days annual leave bank holidays Company pension, life assurance, and employee assistance programme Annual company bonus What are the next steps? If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps. About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need. FCA Statement We're regulated by the FCA, so some roles may be subject to background checks Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.