The Lifeline and Assistive Living Service is a Technology Enabled Care (TEC) service offering high quality call handling, monitoring and installation of personal alarms, sensors and other TEC equipment to support people to remain in or return to their own homes and be as safe and independent as possible through the support of appropriate TEC equipment and / monitoring.
TEC is a vital component in the future of care and plays a pivotal role in preventive interventions such as reablement. This will be a role managed by Lifeline and Assisted Living service and will work alongside our reablement teams to build strong, local partnerships and engagement whilst ensuring that TEC is always considered as part of the wider reablement offer and dispatched to customers quickly.
This role is an essential part of the Lifeline and Assistive Living Customer Support Team, and the successful candidate will be responsible for working across each part of the service, with duties including but not limited to processing referrals, liaising with clients and their representatives, installation and maintenance of (TEC) equipment, and emergency call monitoring.
The role will support the monitoring and responding to calls and alerts received by the / / Alarm Receiving Centre, working as part of a team delivery quality support to a range of clients and partner organisations.
All calls need to be answered in accordance with TEC requirements and standards. Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
The role includes administration support to the Lifeline and Assisted Living Service customer support department, including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
About you
1. Level in Customer service or able to demonstrate relevant significant customer facing experience
2. Basic practical/technical skills and demonstrable ability to utilise basic installation equipment, drill, screwdriver, plug socket testing equipment.
3. Ability to work at moderate heights, step ladder height.
4. Demonstrate good skills and abilities to be fully conversant with installation manuals and procedures
5. Good knowledge and skills in the use of databases including data input/record keeping
6. Knowledge of lifeline and other technology enabled care equipment is desirable
7. UK Driving Licence required. Use of company van during work hours, returning vehicle to base office each day.
This role is often the first point of personal contact by members of the public and our customers. Uniform, equipment and training is provided, and you will have access to branded vehicles during your working day in order to create and maintain a thoroughly professional image at all times.
Our offer to you
Salary: £, plus benefits
Working Hours: hours per week. Monday to Sunday on a rota basis between the hours of am and pm, with potential for occasional evening and overnight work. This will include office working with an element of home working.
Contract Type: Permanent
Base: Victoria, Roche.
Working with us you will have an employee benefits package that includes:
8. Generous pension scheme with employer contribution
9. Employee discount scheme and wellbeing events
10. Holiday starting at days and increasing to with service (pro-rata if part-time) with option to purchase additional, plus bank holidays.
11. Cycle to Work scheme.
12. Flexible working hours & home working options
13. Investment and support in your continuous training and development
14. Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider
15.