Overview
We are looking for an experienced administrator to join our intermediate care and urgent response administration team. The successful candidate will be responsible for providing a high level of administrative support to the services. They will be the single point of access for all incoming referrals to the service, support with clinical triage of referrals and where necessary track patients through care pathways. The post holder will coordinate service activities and will also be required to provide a high level of customer service, liaising with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of enquiries.
Responsibilities
* Deal effectively with internal and external enquiries, demonstrating excellent communication and customer care.
* Plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion, ensuring deadlines are adhered to.
* Respond appropriately to enquiries from other services and service-users, referring to other members of the team when necessary.
* Manage a range of data to enable the service to operate effectively.
* Prepare reports and letters in relation to patient care.
* Produce performance monitoring reports as required.
* Provide a single point of access for referrals to support with discharge from acute trusts and for referrals for community-based Urgent Response services.
What this role offers
* Opportunity to join a progressive and innovative service in a social enterprise that is patient and staff focused, with potential to become an MCH shareholder.
* Encouragement to contribute to exploring new ways of working and service development.
* In-service training, one-to-one supervision, and appraisals with regular support.
* Friendly and supportive team with opportunities to develop skills.
* Flexible working options; we aim to support a work-life balance and discuss arrangements that suit staff and patients.
* Two pension scheme options: NHS Pension scheme and the Scottish Widows group pension scheme.
* We encourage staff to be double COVID vaccinated to protect themselves, colleagues, patients, and families.
Contact
For further details / informal visits contact: Kaylee Outram, Coordination Team Manager, Email: kaylee.outram@nhs.net
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