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Role Overview
This role involves delivering technical knowledge to the Technical Experts to drive positive results on individual claims and for the claims teams overall.
You will support the team in achieving improved technical performance and indemnity/quality targets while delivering the defined customer service proposition. The majority of your time will be spent guiding the team, resolving queries, and developing their professional and technical capabilities where appropriate.
Acting as a supporting mechanism to the Technical Experts, you will serve as a source of technical referral for claims handlers in the Property claims team.
You will coach the team on multi-faceted and higher-value claims, aiming to increase license levels in the team to 10K.
You will maintain a small caseload of £10k claims that aren’t Adjuster led where appropriate and required.
About You
You will guide and coach the team to increase their professional and technical capabilities. You should have good experience in resolving or facilitating the resolution of escalated multi-faceted claims queries and problems, working closely with the wider team to ensure effective technical performance.
Experience in ensuring correct technical outcomes on supplier-supported claims, particularly managed repairs or buildings loss validations, is essential.
What We Offer
At RSA, we prioritize our people. We have adopted hybrid working as standard to provide a better work/life balance and a flexible working mindset. Our benefits include pension contributions of up to 11%, supporting you now and in the future.
We offer numerous opportunities for continuous development within a diverse community of industry experts. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
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