About a career with Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!
About the Role:
We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the ICS Key Accounts Team in Chepstow. The role is to provide ownership of a small Key Account Portfolio and providing comprehensive Administration support to the wider team
We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.
Your Mission at Elis
1. Managing a portfolio of customers for contract management.
2. Supporting on an internal service inbox and dealing with Customer and Internal enquiries.
3. Dealing with customer complaints and completing KPI information for Key Account Managers.
4. Running and manipulating customer reports within Excel and Power BI.
5. Uploading Information into Customer Portals.
6. Using simple KPI and KAPTA platforms for reporting.
7. Co-ordination and sup...