About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do their jobs better.
In this role, you’ll be responsible for delivering excellent service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular clients. You’ll need to think on your feet and use your initiative to ensure we provide the best possible experience and continuously improve our service.
This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What can we offer you? You’ll join a successful FTSE100 company—the UK’s largest equipment rental provider. We offer a flexible rewards package including generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
About You
If you join us, we’ll provide everything you need to succeed. We’ll discuss your training and development needs and support your career aspirations.
To succeed as a Hire Controller, you should have:
* Proven experience in customer service, especially handling inbound enquiries and completing transactions successfully
* Experience in the hire or construction industry is advantageous but not essential
* Experience in developing product knowledge and understanding our product range and business
* Exceptional communication skills, including negotiating and influencing, with the ability to build relationships
* Good judgment and initiative to make decisions within company policies and pricing structures
* A collaborative team approach
* Flexibility and adaptability to manage multiple tasks in a fast-paced environment
* A commitment to continuous improvement and process enhancement
* Proficiency in MS Office and willingness to learn new IT systems
About Us
Sunbelt Rentals is a leader in equipment rental across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams turn possibilities into realities, making the impossible possible.
Our people are our greatest asset. We value diversity and are committed to a culture of fairness, respect, and inclusion. We also prioritize health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, and accessible support services.
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