Job Description
The Scheduler is responsible for scheduling our Clients and Care Professionals to provide the highest quality care service for our lovely clients, with an emphasis on creating extraordinary and lasting relationships.
1. Organise all rotas and staffing requirements.
2. Ensure all staff and clients are aware of working schedules.
3. Be responsive to changes in the schedule and liaise with relevant team members and clients.
4. Undertake any support or admin duties as required by the Registered Care Manager.
5. Reflect the core values of Home Instead Salford.
6. Maintain regular communication with the line manager and key player colleagues.
7. Act as an ambassador for Home Instead Salford.
8. Delivering Care to our Clients in the community
9. Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
10. Maintain regular contact with clients and Care Professionals.
11. Any other duties as directed by your line manager.
12. Be part of the on-call rota and participate in on-call duties as required.
Primary Duties & Responsibilities
13. Answer each incoming call in a friendly, professional, and knowledgeable manner.
14. Develop and maintain relationships with both clients and care professionals.
15. Coordinate care professionals' schedules on a daily, weekly, and fortnightly basis.
16. Coordinate and maintain monthly client schedules in our Home Instead Back Office System.
17. Identify and report strategic business opportunities and needs.
18. Enter and maintain accurate Client and Care Professionals records on our Home Instead Back Office Software.
19. Provide an up-to-date report for out-of-hours cover.
Qualifications
20. Level 3 NVQ in Health and Social Care or equivalent.
21. Experience working in a scheduling role.
22. Tenacious problem solver.
23. Enjoys working in a dynamic team environment and remains calm under pressure.
24. Be organised and flexible to meet the needs of the business.
25. Must have full driving license and means of transport if required within the territory to visit clients.
26. IT Literate – good working knowledge of MS Office, CRM software & Excel.
27. Ability to pick up new systems quickly.
28. Be part of our “on-call” team.
29. Experience in the care sector delivering a wide range of personal care services.
30. Experience of working with MAR sheets and medication in a supervisory role.
31. Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
32. Knowledge and understanding of legislation and regulations specific to Health and Social Care.
33. Good communication skills with the ability to build rapport quickly.
34. Must be confident to use care management technology including providing support and training to Care Professionals.
35. Must understand the importance of confidentiality working within current legislation.
36. Must have full driving license and means of transport if required within the territory to visit clients.
37. Be organised and flexible to meet the needs of the business.
Additional Information
Be part of the Home Instead community and work with friendly like-minded people who share your values. Whether you already have experience in the care sector or are looking for a new career, we would love to hear from you!