Research Manager - Qualitative & Quantitative Posted on 02/10/2025 Advertising End DateClosing date: 16 Oct 2025 All LocationsLocation: Hybrid - London office & home All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £49,000 - £51,500 p/a benefits Hours Per WeekHours per week: 35 The opportunity Are you an experienced mixed-methods researcher passionate about turning research into real-world impact? Do you thrive on delivering actionable insights to address complex business challenges? About the role The Customer Insight and Analysis team champions insight-led decision-making at British Heart Foundation (BHF). As our Research Manager, you will act as a strategic insight partner to teams across BHF including brand and marketing, fundraising, retail and medical. You will play a vital role delivering insight that directly informs strategic and operational decisions, such as by helping colleagues access the insight they need to grow, innovate and improve our products and services. You will lead a wide variety of research projects end-to-end, including designing research approaches and materials, conducting fieldwork and analysis, and delivering findings. Your work will ensure insights are accessible, actionable, and drive effective decision making. You will manage both in-house and outsourced quantitative, qualitative and mixed-methods projects, with responsibility for stakeholder engagement, procurement and quality assurance. This is a key role in a collaborative and forward-thinking team, helping ensure BHF's work is driven by high-quality and timely intelligence. About you You are a naturally analytical thinker and an excellent problem solver. You bring a broad and extensive mix of experience across quantitative and qualitative research methods, such as surveys, in-depth interviews and focus groups. You have led research across a range of business functions and are confident designing research approaches and materials to meet complex insight needs for stakeholders at all levels. You are committed to conducting research to the highest ethical standards, with a strong understanding of the UK GDPR and a focus on accessibility and inclusivity in research design. You bring: Experience in selecting and adapting research methods to meet diverse business needs, such as brand tracking, creative testing and proposition development Strong skills in questionnaire design and experience using survey software Strong consultancy experience and the ability to act as a trusted advisor across the organisation Proven ability to build effective relationships and communicate insight with impact Knowledge of ethical and inclusive research practices, and the UK GDPR Excellent project management skills and experience handling multiple priorities in a fast-paced environment Experience of identifying and implementing improvements to research processes and ways of working Working Arrangements We are recruiting two roles: one permanent and one 12-month fixed term contract. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. About us Everything we do comes back to funding lifesaving research for all heart and circulatory conditions including heart failure, stroke and vascular dementia. Every hour of research we've ever funded, every item we've ever sold, every campaign we've ever run, all the support we've ever given. The donations we receive are used to make people's lives healthier and longer. We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Benefits We offer our staff generous benefits, such as: 30 days annual leave plus bank holidays. Private medical insurance, dental health cover, and money towards gym membership. Pension scheme with employer contribution up to 10%. Full pay for 12 weeks for family leave including maternity, paternity and adoption leave. Life assurance. Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. Interview process The interview process will consist of three stages. First, shortlisted candidates will be asked to complete a 45-minute timed task. Those who are successful in this assessment will be invited to attend the first stage interview, which will be held over MS Teams between 29-31 October 2025. Candidates progressing from this stage will then be invited to a second interview in-person at our London Office (NW1 7AW) on either 13 or 14 November 2025. How to apply It's quick and easy to apply for a role at BHF. Just click on the apply button below. All you'll need is an up-to-date CV and answer 4 questions, outlining your interest in the role and how you meet the role's criteria. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact us. Please note this role is known internally as "Customer Research Manager". Additional Information Post Justification Job Description Download Download Candidate Pack - Customer Research Benefits Download BHF Benefits - Office and Apply Advertising End DateClosing date: 16 Oct 2025 All LocationsLocation: Hybrid - London office & home All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £49,000 - £51,500 p/a benefits Hours Per WeekHours per week: 35 Our Benefits Application hints and tips Research Manager - Qualitative & Quantitative Advertising End DateClosing date: 16 Oct 2025 All LocationsLocation: Hybrid - London office & home All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £49,000 - £51,500 p/a benefits Hours Per WeekHours per week: 35 Apply Share Share Vacancy on Facebook Share Vacancy on X Share Vacancy on LinkedIn Share Vacancy on WhatsApp Send Vacancy to a friend Other jobs like this Similar Research Manager - Qualitative & Quantitative Date PostedDate posted: 02 Oct 2025 Advertising End DateClosing date: 16 Oct 2025 All LocationsLocation: Hybrid - London office & home All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £49,000 - £51,500 p/a benefits Hours Per WeekHours per week: 35 More info Similar Head of Retention Marketing & Customer Journeys Date PostedDate posted: 30 Sep 2025 Advertising End DateClosing date: 14 Oct 2025 All LocationsLocation: Hybrid - London office & home All Locations is a required field Vacancy typeVacancy type: Fixed Term Contract SalarySalary: £64,000 - £68,000 p/a benefits Hours Per WeekHours per week: 35 More info Latest Retail Supplier & Fulfilment Manager Date PostedDate posted: 02 Oct 2025 Advertising End DateClosing date: 12 Oct 2025 All LocationsLocation: Hybrid - London office & home, Hybrid - Northampton office & home All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £34,000 - £36,000 pro rata benefits Hours Per WeekHours per week: 32 More info Latest Store Manager Date PostedDate posted: 02 Oct 2025 Advertising End DateClosing date: 16 Oct 2025 All LocationsLocation: Lincoln All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £27,591 p/a benefits Hours Per WeekHours per week: 35 More info Latest Sales Assistant Date PostedDate posted: 02 Oct 2025 Advertising End DateClosing date: 15 Oct 2025 All LocationsLocation: Newtownards All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £12.21 per hour benefits Hours Per WeekHours per week: 12 More info Latest Store Manager Date PostedDate posted: 02 Oct 2025 Advertising End DateClosing date: 15 Oct 2025 All LocationsLocation: Coalville All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £13.89 p/h benefits Hours Per WeekHours per week: 28 More info Latest Store Manager Date PostedDate posted: 02 Oct 2025 Advertising End DateClosing date: 15 Oct 2025 All LocationsLocation: Glasgow All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £34369.20 p/a benefits Hours Per WeekHours per week: 35 More info Latest Leadership and Talent Development Consultant Date PostedDate posted: 01 Oct 2025 Advertising End DateClosing date: 13 Oct 2025 All LocationsLocation: Hybrid - London office & home All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £42,000 - £45,500 p/a benefits Hours Per WeekHours per week: 35 More info Latest Digital CRO Specialist Date PostedDate posted: 01 Oct 2025 Advertising End DateClosing date: 15 Oct 2025 All LocationsLocation: Hybrid - London office & home All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £42,000 - £44,500 p/a benefits Hours Per WeekHours per week: 35 More info Latest Warehouse Supervisor Date PostedDate posted: 01 Oct 2025 Advertising End DateClosing date: 14 Oct 2025 All LocationsLocation: York All Locations is a required field Vacancy typeVacancy type: Permanent SalarySalary: £23241.40 p/a benefits Hours Per WeekHours per week: 35