The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi‑disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise the day‑to‑day running of the Urology department in liaison with the Assistant Service Manager and will allocate work to the PPC team.
Responsibilities
* Lead/supervise the administrative team, delivering a high quality administrative pathway for patients and staff at the Trust.
* Exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
* Receive and deal with telephone enquiries as appropriate.
* Maintain diaries as required.
* Input and lookup data on Trust IT systems in accordance with Trust policy.
Values
* Compassionate – treating everyone with kindness, understanding and empathy.
* Inclusive – respectful, fair and open, valuing everyone’s unique contribution.
* Collaborative – working together across teams and partners, helpful, positive and supportive.
* Inspiring – striving for the best for patients, communities, staff and partners, always learning and improving.
This advert closes on Monday 11 May 2026.
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