By clicking Apply, you will be taken to the Via website to complete your application. Via is a secure hiring platform used by employers to review candidates. Your profile stays anonymous until you match. Click Apply to continue. It takes 2 minutes. Application Support Analyst £30,000 £35,000 Bonus Benefits On-site | KT15 Area Via is confidentially supporting a well-established and growing organisation in the search for an Application Support Analyst to join their IT team. This is a fantastic opportunity for someone with 23 years experience to step into a hands-on role supporting business-critical systems, gaining exposure across a wide technology landscape while building deep system knowledge. The Role Youll be the go-to person for application and systems support, helping users troubleshoot issues, improve system usage, and ensure smooth day-to-day operations. Key responsibilities include: Supporting users with day-to-day system queries and issues Triaging and resolving tickets through an ITSM system Delivering a high level of first-time fixes and escalating where needed Maintaining clear documentation of processes and resolutions Supporting system administration tasks and liaising with external suppliers Managing incidents, requests, and changes in line with SLAs Continuously identifying opportunities to improve service and performance What Were Looking For 23 years experience in an Application Support / IT Support role Experience working with business systems or SaaS platforms (e.g. ClickUp or similar) A proactive problem-solver with strong attention to detail Comfortable working both independently and as part of a team Ability to prioritise workload and perform under pressure Strong communication skills (written and verbal) A motivated, resilient individual with a desire to learn and improve Whats On Offer £30,000 £35,000 salary Bonus scheme Private pension 25 days holiday Cycle to work scheme Share save scheme Gym membership discounts If youre looking to build your career in application support within a collaborative and supportive environment, wed love to hear from you. Apply now to learn more. Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via .