Service Desk Controller – OEM
Location: Burton-upon-Trent
Salary: £30,000 - £35,000 (Negotiable)
Service Desk Controller – Burton-upon-Trent
NEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector.
This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the UK.
Working with a range of heavy machinery, including Articulated Dump Trucks (ADT), you will be responsible for coordinating service activities, managing engineer workloads, and ensuring customers receive a first-class service.
The Role
* Coordinate field engineers, service visits, breakdowns, and maintenance activities.
* Manage daily schedules to ensure engineers are efficiently allocated.
* Act as the main point of contact for customers, providing updates and managing expectations.
* Log, update, and close service jobs accurately within internal systems.
* Liaise with engineers, parts teams, workshops, and customers to keep jobs moving.
* Monitor job progress and resolve issues quickly.
* Support service performance targets including response times, utilisation, and customer satisfaction.
* Maintain accurate service records, reports, and documentation.
About You
The ideal candidate will have experience within:
* Service Desk / Service Coordinator roles.
* Field Service or engineering environments.
* Heavy plant, construction equipment, automotive, or industrial sectors.
* OEM or dealer aftersales operations.
You will have:
* Strong organisation and planning skills.
* Excellent communication skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Good administration and IT skills.
* A customer-focused approach with strong attention to detail.
Desirable Experience
* Background supporting engineers or technicians.
* Knowledge of heavy plant equipment such as ADTs, excavators, or loaders.
* Experience with service management systems (SAP beneficial).
* Understanding of engineering terminology and maintenance processes.
Benefits
* Competitive salary package (£30,000 - £35,000 negotiable).
* Permanent position with a leading OEM.
* Training and development opportunities.
* Pension scheme.
* Holiday entitlement.
* Supportive and professional working environment.
Apply Today
If you are an experienced Service Controller, Service Coordinator, Planner, or Engineering Administrator looking to join a leading heavy equipment business, apply today.
NEOS Engineering specialise in recruiting across the engineering, heavy plant, construction equipment, manufacturing, and industrial sectors.
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