Key Responsibilities Provide efficient and effective HR support to our employees across the UK. Act as the first point of contact for all administrative elements of the employee lifecycle, resolving queries from new joiners, employees, managers and external organisations within set SLAs and KPIs Provide guidance and support to managers and employees on HR policies and procedures Using our cloud-based email system allocate emails/tickets to relevant HR Admin Officer Manage new joiner process using the using our digital onboarding system (iTrent). Update and maintain employee records ensuring an accurate HR system. Processing of leavers and contractual changes such as flexible working requests, family leave and promotions in advance of the monthly payroll and ensuring compliance with statutory obligations. Provide key MI to People and Estates team as well as adhoc requests using People Centre Power BI dashboard Be focused on continuous improvement ensuring that internal Standard Operating Procedures are in place. Providing excellent customer service to all internal and external customers. Assist People Centre Manager with annual and adhoc audits. Stay updated on the latest statutory changes and best practice Key Outputs and Deliverable Manage the new starter administration process for external new joiners and those from other government departments through digital onboarding, including preparation of offer letters and contracts of employment, liaising with new joiners, taking up references and security checks. Process Loan and Secondment agreements both in and out of Ofgem Manage the leaver process, including all administration surrounding employees leaving the organisation. Ensure that all contractual changes are implemented promptly, with appropriate paperwork completed. Process special leave such as career breaks, unpaid leave and jury duty Process written requests for information from external organisations, such as references, mortgage application etc. Ensure all employee files and HR databases are accurate and up to date. Identify process improvements and take steps to rectify when necessary. Ensure correct Right to Work Documentation is obtained for existing staff, updating the HR system and storing such documents in employees personnel file. Administration of staff benefits such as cycle to work, rental deposit scheme, season ticket loan and Vivup. Role model exceptional service, ensuring that customers are at the heart of the people centre outputs. Appropriate escalation of and timely response to more complex matters. Provide administrative support to adhoc HR projects as and when required. Train new joiners to the team on all aspects of the People Centre Person specification Role Criteria: Essential Experience of HR Admin/Adviser role with extensive experience of processes covering the life cycle of an employee in a fast-paced environment (Lead) Proven experience of managing difficult conversations as well as providing excellent customer service Strong organisational skills with the ability to manage your own time whilst working on multiple tasks within deadlines and SLAs Able to demonstrate high levels of accuracy and attention to detail Proven IT literacy skills (Microsoft Outlook, Word and Excel) Strong communication and interpersonal skills with the ability to build good working relationships with managers and employees at all levels Desirable Previous experience of using iTrent HR system HR qualification. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Changing and Improving Delivering at Pace Communicating and Influencing Benefits Alongside your salary of 25,854, OFGEM contributes 7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidencesof cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment, Civil Service Careers The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ]. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Lucy Dowding Email : recruitment@ofgem.gov.uk Recruitment team Email : recruitment@ofgem.gov.uk Attachments Role Profile_HR Advisor_418972 Opens in new window (pdf, 130kB) Candidate Pack_418972 HR Advisor Opens in new window (pdf, 747kB) Terms and Conditions Apr25 Opens in new window (pdf, 335kB)