Job Description
Ealing Council has an exciting new opportunity as Passenger Transport Operations Manager available on a full‑time basis. The All Age Passenger Transport Service plays a vital role in helping residents of all ages access education, care, work, and community life safely and with dignity. We deliver services that reduce inequality, support independence, and enable children, families and adults with additional needs to thrive. Join Ealing and be part of a council that values innovation, collaboration and makes a real day‑to‑day difference to people’s lives.
Salary: £52,194 to £54,267 pa (inclusive). Grade: 12.
Responsibilities
* Lead the operational delivery of travel assistance services, ensuring children and vulnerable adults are always transported safely and reliably.
* Support the Head of Passenger Transport with strategic and day‑to‑day service management, deputising when required.
* Manage Transport Officers, Passenger Assistants and relationships with external providers to ensure high performance, compliance and value for money.
* Oversee safeguarding, health and safety, risk assessments and service continuity across all transport operations.
* Lead on contract negotiation, monitoring and utilisation, ensuring services meet agreed quality standards and budgets.
* Resolve complex complaints, safeguarding concerns and operational issues with professionalism and sound judgment.
* Drive continuous improvement through performance monitoring, audits, staff development and stakeholder engagement.
Skills and Experience
* Strong commitment to safeguarding children and vulnerable adults, and ability to manage confidential and sensitive information.
* Proven ability to manage and supervise staff, supporting both performance and professional development.
* Excellent communication and interpersonal skills, with ability to engage confidently with stakeholders.
* Ability to manage a high‑pressure, demand‑led service, prioritising workloads and meeting conflicting deadlines.
* Experience of operational problem solving, maintaining service continuity in fast‑changing and adverse situations.
* Ability to lead, monitor and enforce compliance with policies, procedures and quality standards.
* Strong negotiation and procurement skills, including managing contracts and provider relationships.
* High level verbal, written and numerical skills, producing reports and management information.
* Ability to work independently and collaboratively, demonstrating sound judgment and initiative.
* Strong understanding of equality, diversity and customer care principles within service delivery.
Essential Qualifications and Experience
* Substantial experience working at a senior operational or managerial level.
* Experience working within a large, diverse team environment.
* Proven experience of influencing teams and partners to deliver service improvement.
* Experience using ICT systems to monitor, manage and maintain service data.
* A level of education demonstrating strong literacy and numeracy skills.
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.
All applications will be determined on merit. This position is subject to Ealing’s Enhanced Vetting process.
Closing date for applications: Tuesday 26 May 2026. Interview dates: week commencing Monday 8 June 2026.
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