Holiday Sales - Owner and Guest Experience Manager
Tummel Valley, Pitlochry, Perth and Kinross, United Kingdom
Job Description
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager. Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature. As a key member of our front‑line team, you’ll have the opportunity to make a real impact on each owner’s and guest’s experience from the moment they arrive. You’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service.
So, why Parkdean Resorts?
Besides the one‑of‑a‑kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
* The chance to develop your skills and boost your career across our 66 parks – one of the best in the biz when it comes to apprenticeships.
* Employee Assistance Programme with a 24/7 confidential helpline for counselling and support.
* A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
* A team member discount of 30% on everything from food to drinks and leisure activities.
* Excellent deals on meal kits and local gyms.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
* Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
* Analyse customer insights to identify areas for service improvement and create exceptional experiences.
* Recruit, inspire, develop and motivate team members to maximize team efficiency.
* Be accountable and responsible for managing all guest and owner complaints.
* Manage budgetary costs for holiday sales and maintain effective cost controls.
* Plan and deliver a wide range of owner and guest events such as forums, drop‑ins, and social events tailored to customers.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every single day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to create an environment where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
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