The Oxford Union Society
Role title: Support Officer
FTE: 36.25 hours per week
Permanent or fixed term: Fixed term expected until 31 December 2025, review for extension might be possible.
Salary: £24, will be prorated to duration of contract)
Location of work: OUS main offices in Central Oxford.
Reports to: Interim Operations Officers
Direct reports: None
The Oxford Union is the world's most prestigious debating society with a tradition of hosting internationally prominent individuals across politics, academia, and popular culture. Founded in 1823 at a time when The University of Oxford restricted students from discussing certain topics, The Union continues to uphold the principle of free speech through the exchange and debate of a wide range of ideas and opinions, presented by a diverse range of speakers – some inspiring, others controversial.
1. Front of House/Memberships
a. Be the first point of contact for members, visitors, and contractors; screen calls requesting admission at gate; receive packages, post, deliveries, etc. and inform relevant person of its arrival.
b. Answers telephone calls to the Oxford Union Society. Assist callers when possible. Take detailed messages and share messages with relevant member of staff.
c. Replies to enquiry emails or redirect to relevant member of staff, as appropriate.
d. Provide an efficient and positive experience to all enquiries via phone, e-mail, or in person, deal with requests or pass to the relevant person in the organisation ensuring a quick and smooth resolution.
e. Assist potential members with enquiries about membership, assist in navigating the best membership option for individuals and process their membership.
f. Verify applicants' eligibility for membership.
g. Print and distribute new and replacement membership cards.
h. Coordinate requests from potential members for a current member to collect card.
i. Gather information to complete template letter for visits to reciprocal clubs. Complete template and email letter to correct people.
j. Receiving, cataloguing, and storing lost items. Searching catalogue when visitors enquire about lost item. If item is found, recording who took it.
k. Maintain a tidy reception area.
1. Administration
a. Appropriate administrative requests of line manager, for example: ordering and maintaining stock, including stationery and merchandise; updating relevant information through digital means and signage, for example, opening hours.
b. Follow procedures to close and lock certain rooms.
Person Specification
1. A positive attitude, focusing on providing efficient and hospitable service to our members, visitors and contractors in-person, over the phone, and via email.
2. Previous front of house hospitality experience and training.
3. IT literate and a proficient user of MS Office.
4. Demonstrable understanding of data protection and experience of using a CRM to manage data.
5. Ability to work independently without supervision and as a part of a team.
6. Excellent Oral and Written Communication Skills.
7. Willingness to undertake training where required.
8. A rigorous and thorough approach to handling and maintaining confidential information.
https://oxford-
Job Type: Fixed term contract
Contract length: 3 months
Pay: £24,806.60 per year
Benefits:
* Discounted or free food
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person