Account Manager
Northampton
Monday – Friday 8am – 5pm
(flexibility on hours is required)
£17.23 per hour
Temporary – Permanent after 12 successful weeks
This position is responsible for overseeing the day‑to‑day delivery of services for key clients, ensuring operational efficiency and a high standard of customer experience. The role requires adaptability in working hours to support business needs, including occasional evenings or weekends.
Key Responsibilities
* Serve as a primary contact for client queries, ensuring timely resolution of issues and maintaining service standards
* Build and sustain effective working relationships with customers through regular communication
* Provide guidance and oversight to team members supporting client accounts to maintain consistent performance
* Track service metrics and analyze trends to identify areas for improvement
* Produce regular updates on account activity, highlighting performance outcomes and actions taken
* Identify opportunities to enhance existing services and contribute to account growth
* Support the introduction of new processes or solutions that align with customer requirements
* Contribute to ongoing improvements in operational workflows and service delivery
* Attend and support client meetings, adapting to scheduling needs where required
* Stay informed on relevant regulations, standards, and best practices within the sector
* Work closely with internal departments to ensure continuity of service
* Take responsibility for personal development and actively work towards agreed objectives
Skills and Experience
* Previous experience in a client‑facing or service delivery role
* Ability to coordinate tasks and support team performance
* Strong interpersonal and communication skills
* Practical approach to resolving issues and improving processes
* Comfortable making decisions in a dynamic environment
* Strong sense of accountability and follow‑through
* Good attention to detail and organisational skills
* Competent in using IT systems
* Customer‑focused with a collaborative mindset
If you are interested please apply now or contact us on 01604 704058!
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