Our Client is a software company based in Hertford who specialise in providing solutions to public libraries and universities internationally. We have an established reputation for both great products and excellent customer service. We have an opportunity for a full-time Office and Renewals Manager to join our small company and support our valued customers and team. Our customer base has expanded and has more complex requirements and we’re looking for a new team member to increase our capacity. You will be the primary contact for our customers regarding their contract renewals and annual quotations. The role involves working across the business with finance, sales, marketing, customer success and technical colleagues. You will need to be confident with numbers and be able to analyse data and forecast renewals. Responsibilities: Customer renewal management: providing quotations and communicating with customers, internal processing and reporting Dealing with customer enquiries Order management Support for management team Customer records management Supplier records management Internal document management Office management and administration HR administration Health & Safety administration The successful applicant will have: Professional, reliable and flexible attitude Strong teamwork approach with ability to work on own initiative Strong communication skills internally and externally Process focussed with strong organisational ...