Overview
IT Service Desk Analyst – Location: Leeds. Contract • Duration: 3 months • Start: ASAP • Rate: 130 - 160 INSIDE
Required Skills & Qualifications
* Experience troubleshooting issues with Windows 11 and Microsoft Office 365.
* Familiarity with diagnosing internet connection and Wi-Fi issues.
* Day-to-day administration skills in Active Directory and MS Exchange Console.
* Basic networking experience, including patching and knowledge of DNS/DHCP.
* Experience with VMware Horizon View or other VDI technologies is ideal.
* Proficiency in PC hardware and software maintenance, including Windows updates and Anti-Virus.
* Strong problem-solving and analytical skills, with the ability to work calmly under pressure.
* Good knowledge of ITIL methodologies and excellent customer service skills.
* At least one year's experience in a professional services environment is preferred.
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