Join to apply for the Customer Service TrustPilot Executive role at OrderYOYO
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Join to apply for the Customer Service TrustPilot Executive role at OrderYOYO
Overview
We are looking for a confident and resilient Trustpilot Recovery Agent to take ownership of improving our Trustpilot score to a defined target. You will work closely with various teams to generate positive, compliant reviews, manage negative feedback, and coordinate targeted outreach campaigns. This is a hands-on, admin-heavy role that requires persistence, attention to detail, and a results-driven mindset.
Key Responsibilities
* Make outbound calls to existing partners and follow up on positive customer interactions to request reviews.
* Respond promptly to all Trustpilot reviews, ensuring professional handling of both positive and negative feedback.
* Investigate recent negative reviews, resolve issues where possible, and encourage updated feedback.
* Work with Trustpilot to identify and remove ineligible or fake reviews while maintaining full compliance with legal and platform guidelines.
* Collaborate across teams to run targeted review campaigns and share progress updates with leadership.
* Contribute to ongoing efforts to increase the volume of high-quality reviews and reduce negative review frequency.
Skills & Requirements
* Strong, persistent personality with the ability to handle objections and negative feedback professionally.
* Confident communicator (phone, chat, and written).
* Highly organised and detail-oriented; able to manage multiple tasks and data simultaneously.
* Customer-focused with positive persuasion skills.
* Comfortable in an admin-heavy, metrics-driven environment.
* Ability to work to strict deadlines and performance targets.
What We Offer
* Competitive base salary of £24,500.
* Uncapped commission with an OTE of £8,000.
* Clear performance targets and growth opportunities.
* Collaborative and supportive in-office environment.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Other
Job function
* Job function
Other
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