The Customer Experience Coordinator is focused on processing orders, owning the customer lifecycle from order to delivery. To be in the centre of the company, liaising with all departments to champion the customer. Through process and procedure, continuously deliver the best and ensure the customer is at the centre of all activities. Please note that this is a full time position. Monday to Friday TEAM DESCRIPTION: This department is all about supporting customers, whether it be getting an update for a customers order or arranging a delivery to site. RESPONSIBILITIES: Responding to Customer Telephone Calls and Emails Sales Order Processing (SOP) and Purchase Order Processing (POP) Monitoring and management of various inboxes, and other administrative tasks to support the wider Customer Support Team Produce and send Order Acknowledgements to customers and complete delivery update calls Liaison with numerous areas of the business including Logistics, Purchasing and Accounts. Ensuring timely Sales Order Processing and effective handover to the procurement and production team in line with the project delivery requirements Answering mainline incoming meeting performance metrics