About Premier Compliance UK Ltd
Premier Compliance UK Ltd is a nationwide specialist in fire doors, firestopping, ventilation and ductwork hygiene, holding leading certifications including BM Trada, IFC and BESA VHE.
We have grown rapidly in recent years, and after a year of major investment in technology and infrastructure, we are now set for another phase of huge expansion.
This role is a pivotal opportunity within the business, offering the chance to become an integral part of our future growth with plenty of scope for career development.
The Role
The Operations Manager will be a driving force for growth and operational excellence, playing a critical role in leading teams, improving productivity, and delivering results. This role requires a highly ambitious, driven, and dynamic leader who can inspire others, make tough decisions, and ensure every part of the operation runs efficiently and effectively. You will be responsible for ensuring projects are delivered on time and within budget, Ensure field teams are motivated and productive, and the company consistently hits key performance targets. Acting as the bridge between field teams, subcontractors, and senior leadership, you will set high standards and hold people accountable while fostering a culture of continuous improvement.
Key Responsibilities
1. Productivity & Performance Management
· - Drive a high-performance culture by setting ambitious targets and leading by example.
· - Investigate low productivity, identify root causes, and implement action plans to improve results.
· - Manage disciplinary processes firmly and fairly to address underperformance.
· - Monitor engineers' output, ensuring consistent delivery of high standards across all sites.
· - Support and challenge Field Service Managers (FSMs) with clear objectives and regular performance reviews.
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1. Workforce & Resource Planning
· - Forecast labour requirements to meet current and future demand.
· - Oversee recruitment to ensure the business has the right skills at the right time.
· - Ensure all projects are correctly staffed, meeting timelines without compromising quality.
1. Health, Safety & Compliance
· - Ensure the highest health and safety standards across the business.
· - Make sure return-to-work policies and procedures are followed.
· - Oversee company accreditations (ISO, IFC, BESA VHE) and support external audits.
1. KPI Management & Reporting
· - Establish, track, and regularly review KPIs for all departments.
· - Lead operational meetings to review performance, discuss challenges, and set clear action plans.
· - Produce accurate, timely reports to inform senior management and strategic decisions.
1. Process Improvement & SOP Development
· - Develop/Improve and implement clear Standard Operating Procedures (SOPs) to drive efficiency and consistency.
· - Continuously improve processes, ensuring the business remains agile and scalable as it grows.
· - Build a culture of accountability and continuous improvement across all teams.
Leadership Expectations
· - Lead by example, consistently demonstrating the company's core values of being Proud, Dependable, Expert, and Dynamic.
· - Build a culture of accountability, ensuring every team member understands their role and responsibilities.
· - Be ambitious and forward-thinking, inspiring teams to embrace change and push for continuous improvement.
· - Communicate with clarity and confidence, ensuring expectations are well understood across all levels of the business.
· - Have the courage to make difficult decisions, including addressing performance issues head-on and challenging poor behaviour.
· - Develop and mentor team members, including Field Service Managers, to become strong leaders themselves.
· - Foster collaboration and teamwork across departments to achieve shared company goals.
Key Skills & Attributes
· - Ambitious and driven leader with a proven track record of delivering results.
· - Strong leadership skills, able to inspire, motivate, and hold people accountable.
· - Highly effective communicator, confident in having difficult conversations when needed.
· - Decisive problem-solver with the ability to make tough calls quickly and fairly.
· - Commercially aware, with an understanding of how operational decisions impact the bottom line.
· - Strong organisational skills, with a focus on achieving KPIs and business objectives.
· - Ability to thrive under pressure and adapt to a fast-paced, dynamic environment.
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Job Type: Full-time
Pay: £50,000.00 per year
Benefits:
* On-site parking
Work Location: In person