We're looking for a Customer Service Leader to join our team. As a leader, you'll be responsible for managing the store and ensuring that everything runs smoothly. You'll be working closely with your team to provide excellent customer service and resolve any issues that may arise.
Job Description
The ideal candidate will have strong leadership skills, be able to work well under pressure, and have a passion for delivering exceptional customer service. You'll be responsible for:
* Managing the store and its operations
* Leading a team of customer-facing staff
* Providing training and support to team members
* Maintaining high standards of customer service
You'll need to be flexible and able to work a range of different shifts, including early mornings, afternoons, evenings, and weekends.
Required Skills and Qualifications
To succeed in this role, you'll need to have:
* Excellent communication and interpersonal skills
* A proven track record of leading teams and achieving results
* Strong problem-solving and decision-making skills
* The ability to work well under pressure and prioritize tasks effectively
Benefits
We offer a range of benefits, including:
* A competitive salary and bonus scheme
* A comprehensive training program
* Opportunities for career advancement
* A supportive and collaborative team environment
Others
As a valued member of our team, you'll also enjoy:
* A 30% discount on all products in-store
* Access to virtual healthcare services
* A pension scheme with up to 10% employer contributions
* 24/7 employee assistance service