THE NOMAD WAY
Hospitality is at the core of what we do and who we are. Its more than just a job; its a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
OVERVIEW OF THE ROLE
The Restaurant Manager for Twenty8 is responsible for the full operational, commercial, and guest experience performance of the restaurant. This role leads the team to deliver exceptional service, ensures brand standards are upheld, and drives revenue and profitability while maintaining a strong culture aligned with NoMad values.
EXPECTATIONS
The Restaurant Manager is expected to:
Be professional at all the times
Be a positive ambassador of The NoMad throughout your professional career here.
Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
To role model The NoMad values and bringing them to life through every interaction.
MAINDUTIES & RESPONSABILITIES
The main responsibilities of the Restaurant Manager are summarised below, the list is not exhaustive:
Lead daily restaurant operations, ensuring seamless service delivery
Drive exceptional guest experience, handling VIPs, complaints, and service recovery
Ensure strong communication between kitchen, bar, and front-of-house teams
Oversee reservations, table management, and pacing to maximise covers and experience
Maintain consistency in food, beverage, and service standards
Ensure compliance with hygiene, health & safety, and licensing regulations
Support and execute activations, seasonal menu changes, and special events
Drive revenue through effective floor management and upselling culture
Monitor daily, weekly, and monthly trading performance (covers, spend per head, revenue)
Manage labour costs in line with budget
Support budgeting and forecasting processes
Ensure stock control, ordering, and inventory accuracy
Oversee billing, cash handling, and financial controls
Ensure menus, pricing, and descriptions are accurate and aligned with brand standards
Maintain SOPs and ensure team adherence
Support marketing initiatives and ensure brand consistency in the restaurant
Manage guest feedback tracking and implement improvements
Ensure reporting and documentation are completed accurately and on time
SKILLS & EXPERIENCE REQUIRED
Essential
Experience within a hotel or premium hospitality F&B environment.
Strong organisational skills and attention to detail.
Commercial awareness and financial literacy.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, particularly Excel.
Proficiency in Adobe InDesign
Desirable
Experience within a lifestyle or luxury hospitality brand.
Exposure to events, private dining, or multi-outlet operations.
Understanding of outlet pacing and revenue optimisation
Personal Attributes
Highly organised and detail-oriented.
Calm under pressure with the ability to manage multiple priorities.
Professional, discreet, and brand-conscious.
Proactive communicator and collaborative team member.
WHAT WE OFFER
£750 Refer a Friend Scheme
50% Employee discount in F&B outlets
Pension Scheme
Complimentary family meal and quality coffee/hot drinks whilst on duty
Growing team with great training and progression opportunity
Paid break and annual leave
Good work/life balance
Your birthday off (paid) after one year of service
Hotel discount
Wagestream
Private Health Care
Experience Stay - Breakfast included
5 days of paid sick leave for every rolling 12 months
Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
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