1. Chance to join a growing finance technology company
2. Be part of a diverse and inclusive company
About Our Client
My client is a FinTech company that offers financing solutions to small and medium-sized businesses.
Job Description
3. Collections and recoveries understanding (customer contact strategy awareness)
4. To provide a first-class service relating to the resolution of any non/under-paying merchant
5. Case management of high-value accounts in arrears across varying and unique circumstances
6. Handling inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy
7. Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both parties
8. Negotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
9. Strong communication skills, accuracy, and confidence
10. The ability to deal with a variety of challenges, innovate and think on your feet
11. Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
12. Data input, accurately inputting data across multiple systems
The Successful Applicant
13. At least one year's experience within Customer Support/Credit Control/Collections/Debt Recovery environment
14. Organised and adaptable
15. Hubspot proficiency
16. Knowledge of Excel
17. Insolvency knowledge
18. Legal escalation understanding
19. Attention to detail and confidence working with data
20. Team orientated
What's on Offer
21. Private Medical insurance
22. Enhanced Maternity and Paternity Leave
23. Modern and sophisticated office space in Central London
24. Free Gym in office building