We are currently looking for a Tenant Resolutions Co-ordinator to join a local authority in Essex, supporting their Housing Improvement Team.
This is a fantastic opportunity for someone who is passionate about improving the resident experience and making a real difference within housing services. You will play a key role in supporting tenants through the complaints process, ensuring they feel heard, respected, and kept fully informed throughout.
As a Tenant Resolutions Co-ordinator, you will act as a dedicated point of contact for residents with active complaints, many of whom may be vulnerable. The role will involve regular travel across the borough, including home visits, to better understand concerns, provide updates, and build strong, empathetic relationships. You will also work closely with internal teams and external contractors to ensure issues are progressed and resolved efficiently.
You will be responsible for managing complaints in line with the Housing Ombudsman's Complaint Handling Code, ensuring transparency, fairness, and accountability. This includes monitoring deadlines, tracking actions, identifying risks, and contributing to service improvements.
This is a hybrid role requiring a minimum of three days onsite, alongside regular travel across the borough. A full driving licence and access to a vehicle are essential.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
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