Clever Closet Operations Coordinator - Bilston
At Clever Closet, we transform homes with innovative under-stairs storage solutions, but it takes more than great products to deliver the perfect Customer experience and that is where you come in!
We are looking for an Operations Coordinator to join our busy team. You will manage Customer orders from start to finish, from the point of sale right through to Planning, Delivery, Installation and aftercare. No two days are the same. You will be liaising with Sub-Contractors/Installers, Customers and internal teams to keep everything running smoothly.
This is a hands-on, fast-paced role where organisation, communication and problem- solving are key. You will be part of a cross-functional operations team where everyone supports each other to hit targets and deliver excellent service.
What you will be Doing:
• Managing Customer orders end-to-end, ensuring every step runs on time.
• Coordinate deliveries and installations, matching Sub-Contractors and Installers to available slots.
• Being the day-to-day contact for Sub-Contractor, Installers and Customers.
• Following up on aftercare queries, disputes and guarantee claims.
• Recording job data and generating reports to support performance tracking.
• Always ensuring our Customers’ receive clear communication and a high- quality experience.
What We are Looking For:
• Experience in operations, installations, planning, or coordination.
• Experience in dealing with Sub-Contractors.
• Strong organisational and time management skills.
• Excellent communication and Customer service skills.
• High attention to detail and accuracy.
• Comfortable with Excel, Word, Google and internal reporting systems.
• A collaborative, proactive and resilient team player.
• Having a ‘Can Do’ attitude with a sense of urgency.
Apply now
If you have the drive and skills to join our fabulous team, please emailsharps.recruitment@sharps.co.uk and we will be in touch quickly to arrange interviews.
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