Overview
An exciting opportunity for a passionate Network Process Analyst to join a unique, multi‑national Digital Excellence function. Ideal candidates should be committed to maintaining our critical systems and ensuring the integrity and security of our network infrastructure. The Network Process Analyst will work alongside members of Digital Excellence (DEX) Networks Operation Teams and wider Network Teams to collate knowledge and information in order to analyse and develop this information into key processes and documentation. You will be responsible for the design, creation and governance of (DEX) Network Processes. Regularly reviewing all documentation across all of the Network's estate and ensuring that the documentation reflects any new services or changes of new ways of working within the Network Area are reflected in accordance with standards of service.
Responsibilities
* A confident self‑starter who is results‑driven, ensuring that Digital Excellence Network Processes meet and align with overall Business governance and standards.
* Proven collaboration with key stakeholders within the department to gather requirements and align processes with Digital Excellence and wider business strategy.
* Proven experience of Change Management and transitioning new processes through communication, training, monitoring the implementation for departmental adoption.
* Analytical thinking to actively identify issues and areas of improvement, reflecting this in documentation and ensuring that it continues to add value to the organisation.
* Effective problem‑solving abilities.
* A positive and can‑do mind‑set and not afraid to challenge the status quo of a business.
* Team player who shares knowledge and proactively supports the wider team.
Qualifications & Expertise
* Understanding and qualified in Lean Six Sigma concepts.
* Understanding and qualified in ITIL methodologies and framework.
* Experienced in process mapping toolsets such as Microsoft Visio, Canva, iGrafx and Lucidchart.
* Understanding and adherence to ISO 9001:2015 procedures and standards (Quality Management).
* Security clearance: British Citizen only. Must undergo HMG Basic Personnel Security Standard checks (BPSS) after offer.
Salary & Working Conditions
* Salary: Circa £50,000 depending on experience.
* Dynamic (hybrid) working: 2–3 days per week on‑site due to workload classification.
* Flexi working: flexible arrangements welcomed.
Benefits
* 25 days of paid annual leave per calendar year, with additional days added at 5, 10 and 15 years of service.
* Additional up to 5 days holiday purchase.
* Flexi Leave: up to 15 additional days.
* Company bonus: Up to £2,500 based on company performance.
* Pension: maximum total employer and employee contributions of up to 14%.
* Enhanced parental leave: up to 26 weeks for maternity, adoption and shared parental leave, with enhancements for paternity leave, neonatal leave and fertility tests and treatments.
* Facilities: subsidised meals and free car parking.
* Healthcare Cash Plan: cash back on everyday healthcare expenses.
* Healthworks Gym Membership.
* Annual Gym Membership discount.
* The Club: social activities and sporting events.
* Mortgage advice and webinars.
* Season Ticket Loan: borrow the value of public transport season ticket.
* Critical Illness benefit: tax‑free lump sum payment.
* Employee Assistance Programme: confidential, 24/7 counseling.
* Voluntary Private Medical Insurance (three plans available).
* Funded Private Medical Insurance for Grade C & above.
* Dental Insurance: cash back on dental expenses with six cover levels.
* Healthcare and Leisure benefits: cash back on healthcare and leisure expenses.
* Discounts & vouchers: platform for discounts, instant vouchers and cashback.
* Costco membership for permanent employees.
* Technology Vouchers: up to £2,500 value spread over 12 months.
* Charity Donations: up to five charities per month with tax relief.
* MyCar Scheme: salary sacrifice for up to two new vehicles.
* Holiday Purchase: up to 5 days extra holiday with tax savings.
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