Salary: £28,000 - 30,000 per year Requirements: Previous experience in customer service or a customer-facing role. A strong interest in technology, software systems, and problem-solving. Ability to learn new tools, platforms, and technical concepts quickly. Good communication skills, with the ability to explain technical issues in a clear and simple way. Strong attention to detail and organisational skills. Ability to manage time effectively and prioritise tasks in a busy environment. Basic experience with Windows operating systems and Microsoft 365. A proactive and positive attitude, with a willingness to learn and develop. Ability to work both independently and as part of a team. Exposure to technical concepts such as APIs, logs, or basic scripting (e.g. JSON, JavaScript, SQL) is desirable. Awareness of payment processing concepts (authorisation, clearing, settlement) is desirable. Interest in fintech or payment systems is desirable. Experience supporting software or technical products in any capacity is desirable. Responsibilities: Provide first-line technical support to customers, troubleshooting issues related to gateway configuration, transactions, and integrations. Escalate complex technical issues appropriately while maintaining ownership with customers. Assist in identifying process inefficiencies or recurring issues. Follow security and compliance policies to ensure safe handling of customer and cardholder data. Handle day-to-day support requests, including product configuration, transaction queries, reconciliation, and customer support issues. Manage customer onboarding for software solutions. Support the creation and maintenance of reports using Microsoft Excel and internal tools. Perform daily operational tasks related to payment processing. Maintain clear and accurate records of processing activities and support documentation. Support customer onboarding and testing activities, learning how to validate transactions using technical specifications and APIs. Technologies: Excel Support JSON JavaScript Microsoft 365 SQL Security Windows Office 365 More: We are Stratospherec, proud to recruit for a new Technical Support / Help Desk role within a top UK Fintech Software company. This position is based in our amazing Whiteley offices, paying a basic salary of up to £30k, along with an excellent benefits scheme. Our client has experienced significant growth across their UK and European customer base, leading to an expansion of their Technical Support team. In this role, you will support our software solutions by helping customers resolve technical issues and ensuring smooth day-to-day operations, with ample opportunities for training and career progression. last updated 18 week of 2026